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Ang, Yueh Sin and Lee, Voon Hsien and Tan, Boon In and Chong, Alain Yee Loong* (2011) The impact of TQM practices on learning organisation and customer orientation: a survey of small service organisations in Malaysia. International Journal of Services, Economics and Management, 3 (1). pp. 62-77. ISSN 1753-0830
Cheah, Weng Choong and Ooi, Keng Boon and Teh, Pei Lee and Chong, Alain Yee Loong and Yong, Chen Chen (2009) Total quality management and knowledge sharing: Comparing Malaysia's manufacturing and service organizations. Journal of Applied Sciences, 9 (8). pp. 1422-1431. ISSN 1812-5654
Chong, Sze Thiam and Ooi, Keng Boon and Chong, Alain Yee Loong and Tan, Boon In (2009) TQM and Competitive Advantage: A Review and Research Agenda. International Journal of Business and Management Science, 2 (2). pp. 193-206. ISSN 1985-692X
Darmawan, Nathan* and Sim, Jia Jia and Arumugam, Veeri and Chow, Kim Wai (2011) The influence of TQM practices on supply chain collaboration: a proposed model for the service industry. International Journal of Services, Economics and Management, 3 (1). pp. 21-35. ISSN 1753-0830
Lim, Chia Yean and Muhammad Rafie, Hj. Mohd. Arshad (2016) A Triad-Based Contextualisation Approach for Understanding of a Critical Issue in a Government Investment Agency. IEEJ Transactions on Electronics, Information and Systems, 36 (12). pp. 1753-1758. ISSN 0385-4221
Mohd Zakaria, Azliza Azrah and Abd. Samad, Rose Ruziana and Zurina, Shafii (2013) Venture Philanthropy Waqf Model: A Conceptual Study. Jurnal Pengurusan, 38. pp. 119-125. ISSN 0127-2713
Ooi, Keng Boon and Arumugam, Veeri and Teh, Pei Lee and Chong, Alain Yee Loong (2008) TQM practices and its association with production workers. Industrial Management and Data Systems, 108 (7). pp. 909-927. ISSN 0263-5577
Ooi, Keng Boon and Teh, Pei Lee (2009) Developing an integrated model of TQM and HRM on KM activities. Management Research News, 32 (5). pp. 477-490. ISSN 0140-9174
