TQM and Competitive Advantage: A Review and Research Agenda

Chong, Sze Thiam and Ooi, Keng Boon and Chong, Alain Yee Loong and Tan, Boon In (2009) TQM and Competitive Advantage: A Review and Research Agenda. International Journal of Business and Management Science, 2 (2). pp. 193-206. ISSN 1985-692X


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The purpose of this paper is to develop a conceptual model that can be used in supporting the association between the many facets of total quality management (TQM) practices and its impact on competitive advantage. The theories of TQM and competitive advantage serve as the theoretical foundation to build up the conceptual model. This proposed conceptual framework could provide valuable knowledge to top management in the organizations to improve their quality management practices and subsequently achieving competitive advantage.

Item Type: Article
Uncontrolled Keywords: Total quality management, competitive advantage, strategy, conceptual model
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD61 Risk Management
Divisions: Faculty of Engineering, Science and Mathematics > School of IT
Depositing User: Unnamed user with email masilah.mansor@newinti.edu.my
Date Deposited: 29 Apr 2016 06:41
Last Modified: 29 Apr 2016 06:41
URI: http://eprints.intimal.edu.my/id/eprint/212

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