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Ooi, Keng Boon and Lin, Binshan and Tan, Boon In and Chong, Alain Yee Loong (2011) Are TQM practices supporting customer satisfaction and service quality? Journal of Services Marketing, 25 (6). pp. 410-419. ISSN 0887-6045
Lee, Voon Hsien and Ooi, Keng Boon and Chong, Alain Yee Loong* and Tan, Boon In (2011) HRM practices and organisational learning: a critical review and research agenda. International Journal of Innovation and Learning, 10 (4). pp. 414-428. ISSN 1741-8089
Ang, Yueh Sin and Lee, Voon Hsien and Tan, Boon In and Chong, Alain Yee Loong* (2011) The impact of TQM practices on learning organisation and customer orientation: a survey of small service organisations in Malaysia. International Journal of Services, Economics and Management, 3 (1). pp. 62-77. ISSN 1753-0830
Nathan, Darmawan and Ooi, Keng Boon and Chong, Alain Yee Loong and Tan, Boon In (2010) Factor Strategy Model: Proofs of Prototype Concept for Software Quality Evaluation. Journal of Computer Information Systems, 50 (3). pp. 139-149. ISSN 2380-2057
Chong, Alain Yee Loong and Ooi, Keng Boon and Lin, Binshan and Tan, Boon In (2010) Online banking adoption: an empirical analysis. International Journal of Bank Marketing, 28 (4). pp. 267-287. ISSN 0265-2323
Lee, Voon Hsien and Ooi, Keng Boon and Tan, Boon In and Chong, Alain Yee Loong (2010) A Structural Analysis of the Relationship between TQM Practices and Product Innovation. Asian Journal of Technology Innovation, 18 (1). pp. 73-96. ISSN 2158-6721
Chong, Sze Thiam and Ooi, Keng Boon and Chong, Alain Yee Loong and Tan, Boon In (2009) TQM and Competitive Advantage: A Review and Research Agenda. International Journal of Business and Management Science, 2 (2). pp. 193-206. ISSN 1985-692X
