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Ooi, Keng Boon and Lin, Binshan and Tan, Boon In and Chong, Alain Yee Loong (2011) Are TQM practices supporting customer satisfaction and service quality? Journal of Services Marketing, 25 (6). pp. 410-419. ISSN 0887-6045
Chong, Alain Yee Loong and Chong, Joan Lynn and Ooi, Keng Boon and Lin, Binshan (2011) An empirical analysis of the adoption of m-learning in Malaysia. International Journal of Mobile Communications, 9 (1). pp. 1-18. ISSN 1741-5217
Chong, Alain Yee Loong and Darmawan, Nathan and Ooi, Keng Boon and Lin, Binshan (2010) Adoption of 3G services among Malaysian consumers: an empirical analysis. International Journal of Mobile Communications, 8 (2). pp. 129-149. ISSN 1741-5217
Chong, Alain Yee Loong and Ooi, Keng Boon and Lin, Binshan and Tan, Boon In (2010) Online banking adoption: an empirical analysis. International Journal of Bank Marketing, 28 (4). pp. 267-287. ISSN 0265-2323
Chong, Alain Yee Loong and Ooi, Keng Boon and Lin, Binshan and Teh, Pei Lee (2010) TQM, knowledge management and collaborative commerce adoption: A literature review and research framework. Total Quality Management and Business Excellence, 21 (5). pp. 457-473. ISSN 1478-3371
Chong, Alain Yee Loong and Ooi, Keng Boon and Lin, Binshan and Raman, Murali (2009) Factors affecting the adoption level of c-commerce: An empirical study. Journal of Computer Information Systems, 50 (2). pp. 13-22. ISSN 2380-2057
Chong, Alain Yee Loong and Ooi, Keng Boon and Lin, Binshan and Tang, Shu Yi (2009) Influence of interorganizational relationships on SMEs’ e-business adoption. Internet Research, 19 (3). pp. 313-331. ISSN 1066-2243
Sit, Wen Yi and Ooi, Keng Boon and Lin, Binshan and Chong, Alain Yee Loong (2009) TQM and customer satisfaction in Malaysia’s service sector. Industrial Management & Data Systems, 109 (7). pp. 957-975. ISSN 0263-5577
