Up a level |
Ang, Yueh Sin and Lee, Voon Hsien and Tan, Boon In and Chong, Alain Yee Loong* (2011) The impact of TQM practices on learning organisation and customer orientation: a survey of small service organisations in Malaysia. International Journal of Services, Economics and Management, 3 (1). pp. 62-77. ISSN 1753-0830