Mun, Geet Ow Yong and Syriac, Nellikunnel Devasia (2018) A review paper on Last Mile Logistics operation design, challenges and opportunities in Malaysia. INTI Journal, 1 (18). ISSN e2600-7920
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Abstract
This is a review paper on design, challenge and opportunity of Last Mile Logistics (LMP) operations in Malaysia. As business-to-customer online retail platform (ORP) industry becomes crowded in Malaysia, logistics emerges as prerequisite towards dominance of cyberspace. However, the widely adopted design of distribution model, namely the Hub and Spoke model, is sensitive towards demand spikes. Outsourcing has been identified as an opportunity to address such challenge. From the perspective of the ORP, outsourcing is a non-trivial alternative and if managed haphazardly it would sacrifice both customer service level as well as profitability. From the perspective of the outsourcing entities, namely the third party logistics service providers, emergence and expansion of players have been observed.
| Item Type: | Article |
|---|---|
| Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HF Commerce |
| Divisions: | Faculty of IT Mathematics & Sciences |
| Depositing User: | Unnamed user with email masilah.mansor@newinti.edu.my |
| Date Deposited: | 12 Oct 2018 03:30 |
| Last Modified: | 12 Oct 2018 03:30 |
| URI: | http://eprints.intimal.edu.my/id/eprint/1152 |
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