Darmawan, Nathan* and Sim, Jia Jia and Arumugam, Veeri and Chow, Kim Wai (2011) The influence of TQM practices on supply chain collaboration: a proposed model for the service industry. International Journal of Services, Economics and Management, 3 (1). pp. 21-35. ISSN 1753-0830
Full text not available from this repository.Abstract
This study proposes a research framework of Total Quality Management (TQM) practices towards the supply chain collaboration level. The proposed model is based on the extensive literature review; this study develops a model of TQM practices that influence the supply chain collaboration level. The findings from this study would provide a basis for developing an advanced model of TQM towards the supply chain collaboration level. The organisations that would like to implement supply chain collaboration will be able to make managerial decision based on the TQM practices from this research. This study also makes a significant contribution by developing a model of TQM and supply chain collaboration in service industry. Furthermore, the organisations could use this framework to conduct a pre-test baseline measurement and periodically assess the effect of TQM practices.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | TQM, total quality management, supply chain collaboration, SCM, supply chain management, managerial decisions, pre-test baseline measurements, periodic assessments, economics, service industries, service quality management, developing nations, newly industrialised nations |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD61 Risk Management |
| Divisions: | Faculty of IT Mathematics & Sciences |
| Depositing User: | Unnamed user with email masilah.mansor@newinti.edu.my |
| Date Deposited: | 06 Dec 2017 07:16 |
| Last Modified: | 06 Dec 2017 07:16 |
| URI: | http://eprints.intimal.edu.my/id/eprint/1009 |
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