Quantifying Public E-Participation through Social Media in Government Decision Making

Hapini, Awang and Isyaku Uba, Haruna and Maslinda, Mohd Nadzir and Osman, Ghazali and Nur Suhaili, Mansor and Mohamad Fadli, Zolkipli (2025) Quantifying Public E-Participation through Social Media in Government Decision Making. INTI JOURNAL, 2025 (04). pp. 1-10. ISSN e2600-7320

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Abstract

The evolution of Information and Communication Technology (ICT) has enabled governments to implement online services, enhancing citizen participation in decision-making. Within e-government initiatives, e-participation plays a critical role in shaping public policies. However, a significant gap remains—the lack of a reliable instrument to measure and assess public e-participation through social media in government decision-making. Existing studies have explored e-participation factors but have not provided a validated tool for systematically evaluating this engagement. This study aims to bridge this gap by developing a reliable instrument based on a pilot study. A structured survey instrument was designed and validated through expert review and a pilot study involving 35 respondents. Statistical validation confirmed high construct reliability (Cronbach’s alpha > 0.6), ensuring the instrument's suitability for further research and practical application. The findings contribute to both academic literature and policymaking by providing a validated framework for assessing and enhancing citizen engagement in e-government.

Item Type:	Article
Uncontrolled Keywords:	E-participation, E-government, Social Media, Information Systems, Survey Instrument
Subjects:	Q Science > QA Mathematics > QA75 Electronic computers. Computer science Q Science > QA Mathematics > QA76 Computer software Z Bibliography. Library Science. Information Resources > ZA Information resources > ZA4050 Electronic information resources
Depositing User:	Unnamed user with email masilah.mansor@newinti.edu.my
Date Deposited:	18 Mar 2025 04:15
Last Modified:	18 Mar 2025 04:15
URI:	http://eprints.intimal.edu.my/id/eprint/2126

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