Items where Division is "Faculty of Law, Arts and Social Sciences > School of Business" and Year is 2017

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Cheng, Boon Liat and Shaheen, Mansori and Gan, Chin Chuan and Imrie, Brian C. (2017) Hotel Service Recovery and Service Quality: Influences of Corporate Image and Generational Differences in the Relationship between Customer Satisfaction and Loyalty. Journal of Global Marketing, 30 (1). pp. 42-51. ISSN 1528-6975

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