Items where Author is "Sit, Wen Yi"

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Sit, Wen Yi and Ooi, Keng Boon and Lin, Binshan and Chong, Alain Yee Loong (2009) TQM and customer satisfaction in Malaysia’s service sector. Industrial Management & Data Systems, 109 (7). pp. 957-975. ISSN 0263-5577

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