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Darmawan, Nathan* and Sim, Jia Jia and Arumugam, Veeri and Chow, Kim Wai (2011) The influence of TQM practices on supply chain collaboration: a proposed model for the service industry. International Journal of Services, Economics and Management, 3 (1). pp. 21-35. ISSN 1753-0830
Ooi, Keng Boon and Arumugam, Veeri and Teh, Pei Lee and Chong, Alain Yee Loong (2008) TQM practices and its association with production workers. Industrial Management and Data Systems, 108 (7). pp. 909-927. ISSN 0263-5577